IPC’s recently announced agreement with Actiance – a global leader in communications compliance and archiving – will leverage Actiance’s Alcatraz solution by offering IPC’s financial services customers a holistic archival solution across various digital communications.
“We are thrilled with the partnership, a true game-changer. We look forward to working with IPC® to jointly deliver voice and communications compliance and archiving to the global regulated market,” said Kailash Ambwani, President and CEO, Actiance. “IPC’s selection of Alcatraz underscores how global customers are embracing the need to have a comprehensive archive that captures any type of content, with voice increasing in importance.”
“The ability to holistically manage all communication data from the point of origination through capture, archive and transaction analysis will be a competitive advantage for financial services firms that want to ensure they comply with all regulatory requirements as efficiently as possible and improve their risk management capabilities,” said Lionel Grosclaude, Senior Vice President, Risk and Compliance, IPC.
“IPC’s ability to unite voice retention capabilities with other media types is a pivotal step forward in solving customers’ critical information management and regulatory compliance challenges,” continued Grosclaude. “We are excited to collaborate with a market leader such as Actiance in our continuous effort to provide customers with industry-leading compliance solutions.”
Alcatraz is capable of archiving over 80 different types of digital communications, ranging from email to enterprise social networks, financial networks and public social media. Via this collaboration, IPC will unify communications across a diverse set of voice platforms and work with Actiance to add this content to Alcatraz.
IPC will offer its more than 6,000 financial services customers worldwide a scalable and cost-effective cloud-based or premise-based archive solution that not only stores and catalogues digital communications data, but voice communications as well. The aim is to enable financial services companies to streamline and simplify the process by which they archive their information to comply with evolving and complex regulatory demands globally.
The IPC Alcatraz solution will also facilitate retention policy implementation and provide the ability to efficiently search, analyze and access information across all media types related to a single transaction or interaction, or as many as may be needed.
Actiance – a Redwood City, CA-based firm – is the leader in communications compliance, archiving and analytics. It provides compliance across the broadest set of communications and social channels with insights on what’s being captured. Actiance customers manage over 500 million daily conversations across 80 channels and growing.