Innovation

New Features Added to Xchange Portal

The recently redesigned and dramatically improved Xchange™ customer portal continues to bring even more valuable online capabilities to make it easier for you to review and manage your trading communications system. The new features — in four key areas — that are now available include:

  • Customer Alerts – on-screen messaging that will alert users to important events, such as product updates, new patches, maintenance contract renewal reminders and more. The alerts will be flagged as a critical, high or normal priority. Additionally, customers can subscribe to receive email alerts when new information is added to the Xchange messaging screen.
  • Map Location Filter – allows users to filter down the data displayed on the map showing each of their locations with IPC services. This speeds their retrieval of information on which service is in place and what changes may be in progress or needed for a specific business location.
  • Connexus Monitoring: ISF Provider’s View – for customers using IPC’s Connexus financial extranet, this new functionality allows the customer to manage a provider’s access to view network performance monitoring metrics via the Connexus metrics module.
  • E-Bonding Integration – customers now have the option to download and install Trouble Tickets SharePoint Web Parts to submit, view the status and manage their system’s trouble tickets directly from their firm’s SharePoint site instead of accessing Xchange’s information through the web portal.

Additionally, customers who use IPC’s Advanced Fault Management (AFM) service and have SharePoint capabilities can now download and install AFM SharePoint Web Parts to gain access to key metrics right from their internal SharePoint site.

“These new Xchange features will help our customers manage their IPC services more easily and provide data to further maximize system performance,” says Raju Chiluvuri, vice president, Global Information Technology, IPC. “We are also working on additional enhancements that will soon provide even more advantages for Xchange users.”

Xchange Portal

 

Leave a Reply